Terms of sale

The official version of this text is in Italian. In case of discrepancies, the Italian text shall prevail. FACEM S.p.A. shall not be held responsible for incomplete or incorrect translations into other languages of these instructions.

Online sales operations for FACEM S.p.A. are exclusively managed by our authorized partner, Calicantus S.r.l., which is responsible for order processing, invoicing, and shipment of the products offered on our website.

Reservation and Purchase
Product Availability and Pricing
Payment Methods
Delivery of Goods and Shipping Costs
Import Duties and Customs Fees
Right of Withdrawal
Governing Law

1. Reservation and Purchase.

To purchase products from the e-shop online, the Customer must access the dedicated section of the website. Each product for sale is accompanied by a photo, description, and price, which varies according to the destination country of the goods. Within the e-shop, individual products may be selected and reserved by indicating the quantity and confirming after choosing any available variants. The products are then added to the virtual cart. Reservations made up to that point may be added to, deleted, or confirmed. To confirm the order, the Customer may proceed as follows:

1. if already registered, by entering their email address and password;

2. if not yet registered, by completing the registration and providing all required information;

3. without registration, by providing the necessary data when prompted to complete the purchase.

The purchase shall be deemed finalized for Calicantus S.r.l. only when the order is confirmed by the company via e-mail or fax using the “Your Order Confirmation” form. The confirmation is sent no later than 2 business days from receipt of the order. Calicantus S.r.l. may, at its sole discretion, decline the order if the information provided by the Customer is incorrect or misleading (e.g., invalid or insufficient payment details, incorrect billing information, incorrect or incomplete shipping address), or if there are errors on the Site concerning the ordered Products (e.g., errors in price, availability, or product description). The information regarding the Catalog is as accurate and up to date as possible; however, any content on the Site shall not be construed as a binding representation or declaration concerning the Products. All images, descriptions, and illustrations are for indicative purposes only and, as colors depend on the monitor used, they may differ from those of the delivered Products.

Product Availability and Pricing

For each item, the unit price is indicated in the relevant currency, inclusive of VAT (Value Added Tax) and exclusive of shipping costs. Shipping fees may vary depending on delivery type, quantity, volume, weight, and destination; these fees will be clearly indicated during the purchase process and on the “VS Order Confirmation” form.

All products listed in the e-shop are stocked and available for immediate dispatch unless otherwise indicated. In case of unforeseen delivery delays or temporary unavailability of one or more products, the Customer will be promptly informed by email.

Calicantus S.r.l. ships to all countries specified during registration. However, customs issues may occasionally prevent delivery of ordered products. In such cases, the Customer will be notified promptly via email and refunded accordingly.

Payment Methods. Customers may complete their purchases using the following method: Shopify Payments.

Delivery of Goods and Shipping Costs

All products ordered by the Customer and confirmed by Calicantus S.r.l. will be shipped by express courier service (national and international) to the delivery address provided by the Customer.

Shipping costs will be charged and displayed during the purchase process and on the “VS Order Confirmation” form, depending on the destination country. As a guideline, shipping fees vary according to weight and volume, with a minimum standard shipping cost of 129 €.

FACEM S.p.A. and its e-shop partner, Calicantus, reserve the right to offer discounted or waived shipping fees for Italy and abroad, with any such offers announced in advance on the website.

The shipment of the products will take place only after the payment of the order amount has been duly recorded and confirmed by Calicantus S.r.l. Products shipped within Italy are generally delivered within 1–3 business days from the date of shipment; products shipped within the European Union are delivered within 3–4 business days from the date of shipment. For non-EU shipments, delivery usually takes 4–5 business days from the date of shipment. Shipments are made from Monday to Friday. Any variation from the above will be promptly communicated to the Customer via e-mail.

Import Duties and Customs Fees

Products sold are not subject to import taxes or customs duties if sold and delivered within Italy or the European Union.

For deliveries to countries outside the European Union, products may be subject to import taxes and/or customs duties depending on the product type and destination country. It is not possible to predict in advance whether or which costs will apply for customs clearance. Customers should consult their local customs office for further information.

Any import taxes and/or customs duties are the responsibility of the Customer.

Right of Withdrawal

The Customer has the right to withdraw from the contract (Legislative Decree 206/2005) within 14 working days from receipt of the ordered items, without providing justification.

Withdrawal must be communicated within this period via the contact form.

Return shipping costs are exclusively borne by the Customer.

To exercise the right of withdrawal, items must be returned intact, in their original packaging, in perfect condition, and following prior agreement with Calicantus S.r.l.

The goods must be returned by insured, prepaid shipping to:

Calicantus S.r.l.
Via L. Mazzon 30
30020 Quarto d’Altino (Venice), Italy

Calicantus S.r.l. shall not accept any shipments sent cash on delivery (C.O.D.) or freight collect.

Refunds for returned items will be processed using the same payment method used by the Customer within 14 days of receipt of the returned goods. Items returned incomplete, damaged, spoiled, or soiled due to the Customer’s fault will not be refunded and will not give rise to any credit. If the return is due to an error by Calicantus S.r.l., shipping costs will be borne by the seller; otherwise, they will be borne by the Customer.

Governing Law

All contracts are deemed concluded in Italy and governed by Italian law.